Terms of Service

1. The Service

Mirror Mail reads a frame you select in Figma and turns it into an email template in the email platform you connect (currently Klaviyo): as editable drag-and-drop blocks, as one HTML template, or as image slices, as you choose. Parts your email platform can't build may be sent as HTML or as images.

Mirror Mail only creates templates: each export makes a new one, and it never changes, renames or deletes a template. It never sends email, schedules campaigns or reads your subscribers, lists or segments. What you send, to whom and when is entirely up to you.

We're continually improving the Service and may add, change or remove features. If we remove something material from a paid plan, we'll tell you in advance.

2. Your account

• You must be at least 16 years old and able to form a binding contract to use the Service.
• Give accurate information, keep your password and your connected plugin secure, and tell us at support@mirrormail.app if you suspect someone else has used your account. You're responsible for what happens under your account.
• Each account has a workspace. A workspace's owner can invite team members, remove them, and manage its email platform connections and billing. Members can use the workspace's connections to export, and what they make there belongs to the workspace.
• An email platform account can be connected to one Mirror Mail workspace at a time.

3. Your content

“Your Content” means the designs, text, images, fonts, links and other material you send from Figma, and the templates Mirror Mail creates from them. You keep all rights to Your Content. You give us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, process, transform and transmit it only as needed to provide the Service to you: for example to upload your images to Klaviyo and build your template. This licence ends when Your Content is deleted from the Service, except for copies in backups until they expire.

We don't sell Your Content, use it to advertise, or use it to train AI models.

You're responsible for Your Content, and you confirm that:

• you own it or have every right needed to use it this way, including licences for its fonts, photos, icons and trademarks;
• it doesn't infringe anyone's rights or break any law.

4. Your email platform and other services

The Service works with services we don't control, among them Figma, Klaviyo, Google and Stripe. Your use of each is governed by its own terms, and you're responsible for having the accounts, seats and permissions they require. When you connect Klaviyo, you authorize Mirror Mail to create templates and upload images in that account on your behalf. We aren't responsible for those services' availability, changes or limits, such as their image quotas or what their editors can build, though we work around them where we can.

The emails you send with templates made by Mirror Mail are yours. You're responsible for complying with the laws on marketing email where you and your recipients are (such as CAN-SPAM, GDPR, CASL and the ePrivacy rules), including consent, a working unsubscribe link and your sender details.

5. Reviewing templates

Mirror Mail aims to match your design closely on desktop and on phones, but email platforms and inboxes limit what an email can show, and the result may differ from your Figma design. Fonts, links, alt texts and merge tags are taken from your design as it is. Review every template in your email platform, and send yourself a test, before you send it to anyone.

Each export creates a new template. Exporting a design again never changes a template you've already made or edited; remove the ones you no longer need in your email platform.

6. Acceptable use

You agree not to:

• use the Service to create content that is unlawful, deceptive, infringing, or used for spam or phishing;
• connect an email platform account you aren't authorized to use;
• probe, scan or test the Service's security, interfere with it or overload it, or get around its limits, plans or access controls;
• copy, reverse engineer or resell the Service, or use it to build a competing product, except where the law allows this despite these Terms;
• access the Service by automated means other than the Mirror Mail plugin and the interfaces we provide;
• share an account between people instead of inviting them as team members.

7. Plans and billing

• Free. The Free plan includes 10 template exports in total, without a card. An export that fails doesn't count.
• Paid plans are billed in advance, monthly or yearly, at the prices on our pricing and Plan pages, and renew automatically for the same period until cancelled. Payments are processed by Stripe; we never see or store your card details. Prices exclude taxes, which are added where required.
• Add-ons (extra email platform accounts or team members, where your plan offers them) are shown with their prorated price before you confirm, and are charged when you confirm.
• Cancelling. The workspace owner can cancel at any time from the Plan page (Manage billing). Your plan stays active until the end of the period you've paid for, then the workspace returns to the Free plan. Your templates in Klaviyo are never affected.
• Refunds. Payments are non-refundable, including for partly used periods, except where the law requires otherwise. If something has gone wrong, write to support@mirrormail.app and we'll look at it fairly.
• Failed payments. If a payment fails, Stripe retries it for a while and your plan keeps working meanwhile; if it still fails, the subscription may be cancelled.
• Price changes apply from your next renewal, and we'll tell you at least 30 days in advance.

8. Our intellectual property

The Service, including its software, plugin, website, design and the Mirror Mail name and logo, belongs to Unclosed Labs LLC and its licensors. These Terms give you a limited, personal, non-exclusive, non-transferable right to use the Service while your account is in good standing; they don't give you any other rights in it. If you send us feedback or suggestions, we may use them freely, without any obligation to you.

9. Suspension and termination

You can stop using the Service at any time, and delete your account in Settings › Delete account. A workspace owner with team members removes them first. Deleting your account deletes your workspace's data as described in the Privacy Policy, and cancels any subscription at once, without a refund for the rest of its period. Templates and images already in your email platform stay there.

We may suspend or close your account if you breach these Terms, if your use puts the Service, other users or third parties at risk, or if the law requires it. Where reasonable, we'll tell you first and give you a chance to fix the problem. If we discontinue the Service, we'll give you at least 30 days' notice and refund any prepaid fees for the period after it ends.

Sections 3 (your responsibility for Your Content), 8, 10, 11, 12 and 13 survive the end of these Terms.

10. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, that a template will match your design exactly or display the same in every inbox, or that third-party services will keep working with it.

11. Limitation of liability

To the fullest extent the law allows, neither Mirror Mail nor its members, employees or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Service or these Terms, even if advised of their possibility. Our total liability for all claims arising from or related to the Service or these Terms is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or US$100.

Some places don't allow these exclusions or limits, so some may not apply to you. Nothing in these Terms limits liability that can't be limited by law.

12. Indemnity

You'll defend and indemnify Unclosed Labs LLC against third-party claims, and the resulting losses and reasonable costs, arising from Your Content, the emails you send, or your breach of these Terms or of the law.

13. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict of law rules. Disputes will be resolved in the state or federal courts located there, and you and we consent to their jurisdiction. Before starting a claim, please write to support@mirrormail.app so we can try to resolve it informally first. If you're a consumer, you keep any protection the law of your country of residence gives you.

14. Changes to these Terms

We may update these Terms. We'll change the date above and, for a material change, tell you in the app at least 15 days before it takes effect. If you keep using the Service after that, the new Terms apply; if you don't agree, you can cancel and delete your account before then.

15. General

• These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and replace any earlier agreement on it.
• If a provision is found unenforceable, the rest stays in effect.
• Our not enforcing a provision isn't a waiver of it.
• You may not transfer these Terms without our consent. We may transfer them in a merger, acquisition or sale of our business.
• Neither of us is liable for delays caused by events beyond reasonable control.

Contact

Questions about these Terms: Unclosed Labs LLC, support@mirrormail.app.